Christmas shopping chaos for Nationwide customers

Christmas shopping chaos for Nationwide customers as bank issue prevents them from spending or receiving money

  • Domestic customers have not been able to transfer or receive money since this morning
  • Caused chaos in the days leading up to Christmas, with frustrated customers unable to receive pay or go shopping
  • It’s unclear when the issues will be resolved as the current backlog of payments could take ‘several hours’ to clear
  • Customers took to social media to express their annoyance, calling it “ridiculous” and “just not good enough”.










Christmas shopping chaos prevailed for Nationwide customers today as a banking problem means many remain unable to spend or receive money.

Customers have criticized the company, with some unable to access any service since 7am this morning.

People couldn’t transfer or receive money and some couldn’t access their online bank accounts at all.

On its website, Nationwide wrote that direct debits and standing orders were working as normal.

Nationwide also said people can continue to use their cards to pay in stores and withdraw cash from ATMs.

The Nationwide website displayed an error message to highlight the current status of the payment system.

They said the team was working to resolve the issues as soon as possible.

Nationwide urged customers to check the website regularly for updates.

Customers across the country could not transfer or receive money and some could not access their online bank accounts at all (stock image)

Nationwide's website displayed an error message to highlight the current state of the payment system (pictured)

Nationwide’s website displayed an error message to highlight the current state of the payment system (pictured)

Hundreds of customers who were unable to receive their wages and do their shopping before Christmas due to the payment system outage expressed their frustration on social media.

A customer wrote on Twitter that she received her payment at 7:20 p.m., 11 hours after she first received it.

Others wrote ‘it’s getting ridiculous now’ and ‘you say you’ve been sorting this for 12 hours’.

Another person wrote: “Just not good enough. My son is in isolation awaiting a PCR result. 4 hour drive to university. I can not go out. Can’t order food as I can’t pay. Work harder.’

Hundreds of customers who were unable to receive pay and shop before Christmas due to the payment system outage expressed their frustration on social media (pictured)

Hundreds of customers who were unable to receive pay and shop before Christmas due to the payment system outage expressed their frustration on social media (pictured)

A customer wrote: Nationwide is abysmal; I transferred my #Banking to them in October and had nothing but hassle.

‘Today’s problem; no access to my money, delays in deposits, phone lines are “over 25 minutes” late and they have no idea.

‘It’s me done, I’m moving somewhere else.’

A Nationwide rep replied: “I appreciate your comments Nigel.

“We are very sorry and we are working to resolve this issue as quickly as possible” and directed the customer to their website for updates.

Nationwide representatives responded to irritated customers who were unable to make or receive payments for over 12 hours in many cases.

Nationwide representatives responded to irritated customers who were unable to make or receive payments for over 12 hours in many cases.

The company said it could take several hours to process payments in response to frustrated customers online.

The company said it could take several hours to process payments in response to frustrated customers online.

And another said ‘Literally sitting here with no food and no heat because of this.’

A Nationwide spokesperson said: ‘We apologize for the delays members experienced today in sending and receiving faster payments.

This issue has now been resolved and all payments that were queued are now being processed.

“All new outgoing and incoming payments are also being processed. Customer service remains our top priority and we thank members for their patience.

“We will also be refunding all Nationwide costs and fees incurred as a result of this issue.

“For any costs and fees incurred elsewhere, people should contact the Society to discuss, and anything related to this issue will be reimbursed.”

A Nationwide spokesperson said:

A Nationwide spokesperson said: ‘Unfortunately there is currently a backlog of outgoing payments reaching people’s accounts as well as incoming payments reaching Nationwide current accounts’

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